FAQs in the Design Process
Thank you for visiting with us! We are looking forward to working with you. We work with clients in person, over the telephone, and via email so your location is no hinderance to receiving quality service!
Our printed materials are customized just for you. We have a wide selection of specialty papers, colors, and styles from which to choose. In the initial consultation, we work diligently to understand your wishes, needs, and preferences so that we save you the trouble of sifting through hundreds of design selections. Instead, we present to you a handful of choices that are exactly what you are looking for!
A: The start of a job, the initial consultation, focuses on the message and/or feeling you wish to impart with your printed materials. We discuss the colors, brainstorm ideas, view designs you've admired, and determine a general direction for your custom pieces. We also review your target budget during this initial consultation.
Following this, we will make all appropriate changes, if any, and send you a proof by email to receive your final approval and payment.
Q: I saw a design on your site that I like, how do I order that one? A: Just give us a call or send us an email with a brief description of the design. We will contact you to gather your specific event information and work from there. Any current design on our site can be prepared and completed within five (5) working days of receiving your final approval!
A: Current designs on our site requiring only your custom text can be prepared and completed within five (5) working days. Custom designs will vary based on the complexity of the design. Once final approval has been received, most pieces can be produced with 7 to 10 working days.
A: Any order may be cancelled prior to print production. Specialty products purchased specifically for your custom order are offset from any refund if full payment has already been made. Once print production has begun, an order can not be cancelled.
NOTE: Once printed, all sales are final and returns are not accepted. It is extremely important that every proof is read carefully before you provide your final approval. We strive to create error-free work, however, we've built in a proofing process because we understand that "to err is human".
A: We accept all major credit cards through our merchant account with Bank of America. We also accept checks via PayPal's secure system or you may also mail or submit a Personal Check, Cashier's Check or Money Order directly to us. In the latter case, printing begins upon receiving clearance confirmation.
A: It's a good idea to start on wedding invitations 4 to 6 months in advance. You will want to mail out your invitations 6 to 8 weeks in advance of the wedding date, allow for plenty of time in the design phase, and permit yourself plenty of time for addressing, stuffing and mailing. If you are planning a destination wedding, you may wish to start as much as 10 to 12 months in advance. The same timeline applies to formal events.
For more casual parties and get togethers, invitations should go out 2 to 3 weeks in advance of the date, so we recommend that you begin working on your custom designs 6 to 8 weeks in advance.
Contact us!
You may contact us by phone
Monday - Friday from 9:00 A.M. to 5:00 P.M. CST
713.315.1188